At Quotationhouse, we are committed to providing the highest quality of service to all our customers by working in an open and accountable way and we go that extra mile for all our customers.
We always aim to respond to all complaints in a positive manner and ensure any mistakes we’ve made are put right.
Your complaints provide us with valuable information and we use this feedback to continue to improve the service we provide to all our customers.

Stage 1

If you haven’t already, then we ask that you please contact the appropriate department during the hours of 9:00am to 5:30pm Monday-Friday:

You can also use our Live Chat service at www.quotationhouse.com.

All staff within the company have been trained to give a high level of service and will try to resolve any dissatisfaction where possible. If a staff is unable to reach a satisfactory resolution for you they will refer you to their line manager who will also try to resolve your complaint to the highest standard possible. You can also register your complaint to the Complaints Handling Manager directly at;

The Complaints Handling Manager
Quotationhouse
B16, 2nd Lane, S.O. Estates Dansoman,
Accra – Ghana

We aim to resolve your complaint within 24 hours from when we receive it, however, if this is not possible then we will acknowledge your complaint in writing within five working days. Once we have acknowledged your complaint we will perform a full investigation into the matter and ensure that all areas of the complaint are covered.

If your complaint has been resolved within 3 working days then we will send you a summary resolution letter confirm that the complaint has been resolved.

If we cannot resolve your complaint within 3 working days a final written resolution letter will then be sent to you once all investigations have been complete, within eight weeks of receiving the initial complaint. If you are still dissatisfied with either of the resolution letters offered at this point please refer to stage 2 below.

Stage 2

If you are still not satisfied after complaining to your intermediary and by extension, your insurer, you can complain to the Head of Complaints & Settlement Bureau, National Insurance Commission on 030 2238 300 or 030 2238 301